Poor service : Woolworths delivery

I placed an order on the 11 June & still nothing arrived. According to the app, my stuff should’ve been delivered by today. It is the 21st and still no feedback from the courier company nor Woolworths. When I called 2 days ago, they told me the courier had tried to make contact on the 15th, this is not true. The agent tells me the courier has been driving with my parcel since the 15th. How does that even happen with absolutely NO contact between Woolworths or the courier company?? This is the 3rd time this has happened. Your things are expensive, at least then improve on your turn around times & give your customers proper feedback.