Poor Service - Woolworths and Woolworths Gift Card Department

My Woolworths gift card was ****** on Friday 7 May 2021. Fortunately I had the Bin number as well as the CVV number of the said gift card. I attempted to contact Woolworths's gift card department only to find no answer. Following the phone calls, I decided to email the gift card department to report the card as ******, and to stop the card. On Saturday, 08 May 2021, I again contacted the gift card department to no avail. I then decided to phone customer services, only to find out that Woolworths gift card department does not work over weekends and that we have to wait until Monday, 10 May 2021, for a response. We have since Monday, 10 May 2021, not been provided with any feedback on our request. In addition to the losses already incurred in the *******, I now also will likely loose the gift card as well. If I was assisted promptly by Woolworths these additional losses might have been avoided.