POOR SERVICE - Woolies Dash & Woolworths Cedar Square

Good day,

On 01/04/2022, I placed an order on the Woolies Dash App - order number **********. I ordered 2 x 1.9kg packs of Chicken fillets (approximately 18 fillets per pack) but was supp**** with 2 packs of 8 fillets instead (20 less than i wanted and at a more expensive price per KG). The preference on my app is to have substitutes recommended to me, not to have the shopper choose for me!

I then called the Woolies Dash call centre to let them know about this. If there was in fact no stock. i would have instructed the shopper to buy more packs of chicken fillets but as she decided to choose on her own, I was supp**** with less chicken than I required. The refund was given, but this still means i would have to place another order and pay another delivery fee which could have been avoided if the shopper did her job properly. I refuse to pay for another delivery as this was not my fault! I asked that someone from the Woolworths Cedar Square call me to either replace the packs of chicken with what I actually ordered or for more chicken to be delivered to me. I never got a call back.

I then sent a message on the Dash app and sent an email or 3 to ***********. The automatic response to the email says that a response would be sent in 2 hours. It is days later and I haven't had a response yet. I then called the Cedar Square store and left messages to speak to someone who could assist with this wrong order. Nobody called back.

On Saturday, 02/04/2022, I tried the Dash app call centre several times from 09:10 but was on hold for up to 15 minutes each time with the call never being answered by an agent. I then called the Cedar Square store several times before eventually speaking to Enotse who i believe is the lady who got my order wrong in the first place. I pleaded with Enotse to have someone call me and rectifiy the situation or to at least get a coupon code for free delivery so that I could place another order for more chicken. I have not heard back from anyone. When I tried speaking to a manager I was put through to his/her cell and it went to voicemail.

Why is it so hard for people to do their work and correctly!!! It is 3 days later and this is still not resolved. Highly frustrating!!! Absolutely disgusting customer service from The Woolies Dash Call Centre Agents and from Woolworths Cedar Square. Do better or hire better people who know the meaning of good customer service.