Poor Service with no Solution to date

Woolworths online service is unprofessional with no updates. They are unable to handle their large influx of queries. All they can say we are sorry we unable to assist as we are too busy. Ordered online a month ago. Deliver date scheduled for 18th May. Called on Wednesday and emailed. Only to be told the delivery company has the items (DSV) the company doesnt take calls and once Woolworths has a response from them they will call me. Called at 4.50pm held on for 24 minutes for my call to be cut to say they close at 5pm. Called today and was told items was delivered. To who they cant tell me they will have to find out from warehouse. But they are too busy to call me or respond to emails told to me by the call centre customer service supervisor Charms. Lebo the call centre lady also spoke with attitude. Doesnt answer you when you ask a question and when you mention the line is bad she doesn't ask to call back just keeps quiet. In these times people need jobs and those that can work seem to be acting like they doing us a huge favour. Shame! So well I sit pretty now waiting for a paid order with no feedback to sit and call and wait for almost half an hour to get an answer we are too busy sorry will find out what's going on. Pathetic for Woolworths why take on online shopping when you can't manage the influx. Disappointed and very Angry