Poor Service received with online delivery

I am most disappointed with the service I received on my 1st online purchase with Woolworths. My order was placed on Sunday 05 November 2017 for 8 tin roof ice-cream for delivery Monday 06 November 2017 to which I received a call from one of the consultants from the Pavilion store stating that they were out of stock and could not do my delivery on Monday.

I asked the consultant if they would be getting stock in the week to which she rep**** yes and I asked that it be delivered to me no later than Friday as I needed it for the weekend. She said she would call me back to keep me updated but to date I have received no reply. I visited the Woolworths Chatsworth branch yesterday to find out that they are fully stocked with the Tin Roof Ice Cream so I cant understand how a huge branch like Pavilion are out of stock since Monday.

I called the call centre on 09 November 2017 only to be told that Chatsworth could not help me and can only deal with your Pavilion branch. I was further told that they would get back to me at 8am this morning to which I have had no feedback.

I called again on 10 November 2017 at 9am and 12:30pm only to be told they cannot get a hold of the branch. I sent an e-mail to the online department and also had no joy.

I called the branch myself only to be put through 3 times before someone could help me and tell me that there is still no stock.

The was no common courtesy to call me up and update me on the status of my order. This makes Woolworths totally unprofessional.

To date they cannot give me a date when I would get my order delivered.