Poor service online orders

I placed an order online for duck breast, 3 packets, on 28.11.2020.

Firstly your online system does not allow to add an item to the order 5 minutes after placing it even though the order has not been processed yet. Had to phone customer service the next day to have it added manually.

Delivery was scheduled for today, 3.12.2020 , times slot 14h00 to 17h00.

I received a call around 12h45 today, informing me that Woolworths can no longer honor my order because a customer came into the store this morning and purchased all the stock.

This is pathetic to say the least as my order was placed on 28.11.2020 already and scheduled for delivery today. How was the stock sold this morning. Surely the stock should have been allocated to my order and not left on the shelf.

My order cannot be carried over until stock arrives . It has to be cancelled and I must place a new order. Is this to boost your rating for custom service and hide your failure to deliver on time and in full.

Your store can also not tell me when stock will arrive. They have to wait for the truck to arrive to see what they get. I cannot believe you run your stores in this manner that you have to wait and see on a daily basis what you get to sell in your store.

The store can also not get stock from any other store and courier it to me.

In short, your store could only give me reasons why they could not assist me, rather than a solution.

Vicky did ask if there could be a substitution. What do you substitute duck breast with if you have no duck in store?

I was in your Garden Route store on Tuesday and did not purchase the duck as my order was already placed and I cannot cancel the online order on the app, otherwise I would have done that.

Come on Woolworths, your service is deteriorating at an alarming rate.

My 2nd online purchase and again a disaster.

I am done with online shopping at Woolworths.

Please tell me how and what Woolworths is going to do to get duck breast to me for a dinner party that has now turned into a disaster

Regards

Thelma

No response! Received on my email to date!!!

---------- Forwarded message --------- From: thelma collins <***> Date: Thu, 03 Dec 2020, 14:42 Subject: Complaint order O*** To: <***>

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