POOR SERVICE ON ACCOUNT QUERY

<p>I am displeased at the manner in which the customer contact centre did not understand my enquiry and wasted my time in holding and explaining details which did not relate to my enquiry. In addition, the complaints department offered very little help and unfulfilled promised (still waiting for my 9h30 call from the manager). My account does not tally up after I made my monthly credit card payment and WFS aggravates the frustration through incompetency and making promises that are not kept while I need to worry if my account was compromised and "money ****** from it". Frustration coupled with worry about my security with WFS, not a good day at all, thanks to WFS staff and managers.</p>