Poor Service - Late delivery

Hi there

I placed an order on the 14th Dec which was scheduled to be delivered on Monday 18th Dec between 10am – 1pm how everI am still awaiting this package.

I called the call centre this morning and spoke to a lady by the name of Nomfondo just before 8am (I may have gotten the spelling/name incorrect) and she advised that she would call the courier company to enquire why and when the parcel will be delivered. Up until now I have not received any communication from her. I have tried calling the call centre several times but after holding for more than 10 minutes I have hung up each time.

I am also expecting another delivery on Thursday and Friday this week. These items are Christmas gifts. At this point in time I’m not sure whether I will be receiving it in time for Christmas.

Previously Woolworths delivered on time however packages are being delivered a few days later that the agreed delivery date without any explanation. I heard that Woolworths has changed courier companies and this could be the reason for the delays in deliveries.

This is extremely bad service and your courier company should be relooked at again.

Ordering online should be hassle free however one might as well go in store to shop.

Please can someone advise if my goods will be delivered by the end of the week.

Order numbers:

o ********** 85 o ********** 61 o ********** 74

Thank you Cherlyn