Poor service from Woolworths online

Woolworths online shopping is worst online store since online shopping gained traction in South Africa. I have made a vast amount of online purchases for more than 10 years from a great amount of online stores, local and foreign and have never been this disappointed by anyone of them. Even the small Chinese stores and dropshipping stores perform much better than Woolies.

This is not the first time I have made an online purchase from them, but was certainly the last. My past experiences have not been satisfactory, however the amount of things I can tolerate is huge as I am aware that people make mistakes and that we all don't always feel our best everyday.

My recent purchase was a food order (o***) placed on the 1st/2nd of August 2022 scheduled for delivery on the Wednesday the 3rd between 2pm - 6pm. 1 item on the order was urgent and the rest was just to stock up on some items.

The order was not delivered during the booked time. I still don't know why. Therefore I cancelled the order after 6pm. Yet today 19 August 2022, I still have not been refunded. This also happened several times on past orders and I had to call them to refund the funds.

I have made about 4 calls requesting them to cancel the purchase and reverse my funds, but continously receive lacklustre responses to why this have not been cleared. One of the consultants even requested that I "call my bank" and ask them to reverse the funds.

I trust that this issue will be resolved today and that Woolies online will get their house in order. This is not a service any person expects from any store.