Poor Service from Woolworths Online

I did an online purchase for flowers and the service that I received was so pathetic. I placed the order for deliver on 06 November between 2pm and 5pm. The Delivery guy contacted my wife on 06 November @ 17h40 to say that he is at her place of work with the delivery. She then asked that they deliver the next morning as she had left for the day. I then had to call the next day around 11am as my wife still hadn’t received the flowers and the consultant said that she would have to call the store to confirm. The delivery took place on 07 November @ 12h45 instead of 06 November as requested. Emails to Woolworths Online doesn’t receive any feedback. Woolworths Customer Care called me as I logged a complaint on their website and she said that she will investigate. To date, I’m still awaiting feedback. I also requested for a note to be attached to the flowers as the system gave the option, only to be told that the requested note is written on the delivery note. What a joke…