Poor service from Woolworths DASH delivery service

I recently ordered groceries for my 85 year old mother who lives in a retirement village in Waterfall, KZN. It was meant to be delivered with the DASH service. Sadly, they did not deliver as promised. They “abandoned “ the delivery because the customer was “unavailable “. My mother lives in the village and does not leave it! When I called to query this, they said they tried calling her, but when I checked her phone there were no missed calls. It was late around 5PM which left my mother without food for dinner! When I asked them to re deliver they said it was too late! VERY POOR SERVICE! Will try Sixty60 in future. When I asked to log a complaint, the person I was speaking to cut my call off! Is this the service Woolworths prides itself??!!