Poor service from insurance and visa card division

Good day<br> <br> I've been struggling since 14th March 2016 to get a response from your Insurance and Visa card division as to why my mom's credit card is still open as she has passed away on the 25th of June 2015. I send numerious emails to both departments but to no avail;just the system generated emails telling you that they received your email. I still have the emails where I clearly stated to the insurance department that all accounts must be closed. To date only my mom's instore account has been closed but not her Woolworths credit card. In the mean time the card fees accumulates.<br> <br> This is unacceptable and the worst service I have ever received from Woolworths.<br> <br> I hope that I'll get a response from Woolworths now.