Poor service - ***** case

We received our online statement on 17 June 2020 and as I looked at my outstanding balance, expecting it to be roughly R2800, it reflected as maxed out at R10500. I immediately looked at the statement to determine why and noticed that someone must have cloned my card and used it 5 times in Pretoria at multiple shopping centres and for the total amount of R6769.84 ranging between 27 May and 29 May 2020. I then called Woolworths Customer Care who directed me to go to the nearest store, which I then did. On the 20th of June I went to Table Bay Mall store to report the ***** and had 3 ladies assist me. Till today I have not heard anything from the store with regards to this case. I called the store and spoke to Mbalo and she asked to look at my file and call me back only to tell me that I now need to drive all the way to the store again to give them a copy of the front and back of my card. Nobody at the store on the Saturday asked me for it, nobody called to me to ask me for it and my case has been lying there for 2 weeks without anyone even doing anything. I find the service to be really poor and feel very frustrated about this whole case for 2 reasons: First of all, how did this happen? How could anyone use my 'card' in another province during lock down. Why do you not have any sms notification when detecting ***** or processing high value transactions? Second of all, why do we now have to be penalized paying interest on ****** money? I would expect someone from your ***** Department to resolve this issue asap in order for my account to be credited with the money ****** and the interest portion charged. We need the facility this month so please sort this out ASAP. FNB refunds ***** transactions within 3 days of it happening. Thank you