poor service form woolworths financial services

This review directed at Woolworths Financial Services.

I app**** for a Woolworths Black Credit Card on 15/09/23. I had made an arrangement for my Card to be delivered to my home. I provided Woolworths with the name and ID number of the person who would be accepting the card on my behalf. The courier company (CCD) refused to deliver the card to the designated family member accepting the card. They required numerous unnecessary documentation prior to delivering the card. As a result the delivery process was dragging on for more than a week. After multiple phone calls and emails (to which Woolworths is yet to reply) I then requested to collect the card at a Woolworths branch. this request was granted and I received an SMS on 06/10/23 to collect my card, I then collected my card on 09/10/2023 at said branch.

on receiving the credit card, I noticed that there is no PIN number included. again after numerous calls to Woolworths financial services, I was told that the card issued to me in-store was a "replacement" card and in order to receive a PIN number, I need to physically go into an ABSA branch bank to access that PIN.

I am a professional who works long hours and I do not have the free time to walk into a bank and it is for this reason that i bank privately. I do not NEED this Woolworths credit card, I merely app**** for it in order to make online shopping easier.

I would like to cancel my credit card with Woolworths (despite never actually having a chance to use it yet) as firstly, I have no idea where my "active" credit card is and this places me in a vulnerable position to *****. And secondly, Woolworths has made their incompetence, my problem to address and they offer no assistance in the matter.

needless to say I am beyond disappointed with the service received.