Poor service for such a big retalier

I am very disappointed with Woolworth service. I have been listed on ICT for an account I never opened. I phoned was told to fax Affidavit, Dispute form and an ID copy with 5 sets of signatures. I did that But when I did a followup after 3 weeks was told documents were never received. I emailed them on several occasions but up to today still nothing its been More than 3months now doing same thing. I emailed to [Email Removed] others to queries I got only feedback which reads like: <br> Dear Mr Mandlevu<br> <br> Thank you for your email. <br> <br> We acknowledge receipt of your e-mail and advise that we have referred your request to the relevant department.<br> <br> Please be advised that they have their own contact centre and will respond to you directly. <br> <br> For any further assistance, you are welcome to contact us on ***or via email at [Email Removed] <br> <br> Kind regards<br> Bianca Xoagus<br> Customer Contact Centre<br> Woolworths Financial Services<br>