Poor service

Date: 08 Dec 2020 9:28 AM Subject: Refund order no ***

Good day

On 1 November 2020, I did a click & collect order @ Plattekloof Village, for 2 salads but only 1 of them was available. I decided to cancel the order and gave the parcel back to the person who was appointed for the click & collection orders.

I sent an email on the 02 November for a refund on the order. I was informed by Kulthoom Buis on 03 November 2020 that refund will be processed, if I provided the requested details. I sent the first 6 digits of my Store card as I wanted it to be credited back to my Woolworths card. After I have sent numerous emails and no response, I send another email dated 22 November 2020, when Jeremiah Pluke requested my card details, but no communication whatsoever. I am very disappointed in the customer service of Woolworths, as it's already more than a MONTH now that I have been waiting for a refund.

I am still waiting for my refund to be credited back to my Woolworths card since the 03 November 2020