Poor service

I am writing this with a heavy heart I have experience poor customer service from Woolworths wonder park and Woolworths as a whole, I requested for a new card to be sent to me as I lost my card. I got an SMS saying my card has been delivered to wonder park and it's ready for collection I went to the store in wonder park to collect and I was told the financial service is closed due to investigation and they said my card will be sent to CBD I told the gentlemen that was helping me to rather send it to my work place via courier and they agreed, days went by and I didn't hear anything from the courier. I then phoned customer care and spoke to Ntombi who only then made a request for the card to be delivered directly to me and she said it will take 2 to 5 working days. Today I receive an SMS saying my card is in Montana and noone spoke to me about the card being sent to Montana and I made a request twice to be sent to me directly. May I pleas get assistance.