Poor service

Hi Good day To whom it may concern I've app**** for a woolies loan online send my pay slip and 3 months banks statement to se if i would qualify for a small loan at that time and stage i wasnt really sure for which amound i must apply for i then did put an amount of R2000 on the application form which i thought i could maybe change when i got approved and if iam right i app**** on the 17th of September i then phoned them the Monday to get more information on the loan the lady at the call centre told me tht they cant give me information yet i must first be approved and then they will descuss the terms and conditions ok i then waited and on the 2oth they emailed me documents which was a 30day quotation but by that time i allready lost interest and just yesterday afternoon i got money payed into my account from woolies i then checked my woolies app and the loan was in there i feel that this wasn't done correctly and no one phoned me to discuss the terms and the conditions of this loan to me so i need someone to get back to me urgently thank you.