Poor service delivery rendered by staff at Woolworths Quaqqa centre

Woolworths ought to improve quality of service delivery to their customers. The service I received yesterday (9 February 2022) was of very poor quality! It was shameful infact! They urgently ought to review their policy on return of products or goods purchased by customers. This policy is not visible or made known to customers! I returned an item I bought after a few minutes of purchasing it. Instead of being refunded my money I was told to wait for between 24 to 72 hours for the money to reflect in my bank account. This was explained to me after I demanded my money. The teller was unfriendly and unprofessional as she didn't communicate this to me prior to doing the transaction using my bank card. I haven't as yet received any notification whatsoever in the form of an SMS or bank notification. I was told to return the next day if the money doesn't reflect in my account which I found to be ridiculous. This was a huge inconvenience which the store manager didn't seem to notice or she didn't care! I was left frustrated, told that there was nothing that they could do. I refused to go without my refund on the returned item. The store manager called their headoffice which to my surprise was not helpful. Instead the phone was dropped twice by a rude customer service staff member. Totally unacceptable treatment of customers. What happened to quality which they claim??? Shocking state of affairs at Woolworths!!!