Poor Service Delivery

On Saturday 26 March 2016 I visited Woolworths NI City Mall and called the Customer Service number to request for my statements backdated from October 2015. I also made enquiry on why Woolworths had stopped sending me my statements via post. I was informed that my billing was now going to my email address. I was quite surprised because the email address was no longer functional as I changed jobs in 2014. Woolworths also confirmed the emails did not go through.<br> I decided to give them my private email address (seeing that they had decided to use email not post) and was promised I would get the backdated billing in 15 minutes! Note that I have continued paying my account even in the absence of the billings to keep it up to date.<br> Today 30 March 2016, I called to make follow up after confirming there was no mail filtered to my junk email. I was told the billing would take 12-24 hours (not 15 minutes as previously advised). I am not sure what to believe anymore because it is past 48 hours since my visit to Woolworths on Saturday and nothing has materialized. For an established company such as Woolworths this leaves a bitter taste in my mouth and exposes administrative shortcomings!<br>