Poor Service

Hi, I transferred an amount of R3 000.00 into my credit card on the 20/10/2020. However, I mistakenly entered my name instead of my account number on the reference column. After various emails sent with the proof of payment as well as telephone calls to the relevant departments, my account is yet to be credited. All I have been told is that I must carry on checking my account until the funds reflect. It is now over a month and I am still waiting. How difficult can allocating funds to an account be.