Poor Service by Staff @ Bridge City Woolworths

<p>I was very disappointed for the service at the store. Simply because I had to return an item of clothing not because of choice but a manufacturing fault, where a jersey purchased, got torn when was washed. I do appreciate the terms and conditions for returning items. But we had an argument with the cashier, and not supervisor or manager was called to assist. We had a long argument with the cashier, Phindile with no resolve. I explained to her that the reason for returning the items was factory fault surely the rules for returning items could be reconsidered. This went on and she did not want to call a manager to come and attend to us.</p> <p> </p> <p>Few minutes later, the queue was building up behind me and my partner, and the supervisor, Tholakele, came there without attending to our case but said just let them do the exchange, because the queue is building up.</p> <p> </p> <p>I am very disappointed because she did not attend to our problem professionally, that is Tholakele the supervisor. And worse what we were told by the cashier Phindile, the cashier, all of a sudden was not an issue and we could exchange the goods without issues.</p> <p> </p> <p>The staff at bridge city need to treat customers with respect and care, not as if they are doing us a favour by being there to serve us as customers.</p> <p> </p> <p>Hope this kind of behaviour is not to be done to other customers, and must be dealt with.</p>