Poor service by given the Manager at Reeds mall

<p>I bought the cloths to the total of 3600 at Woolworths Brooklyn, it happened that I must exchange some of the items , I went to customer service the que was long and I was asked to go to cosmetics whee I was assisted by who did not have enough changer there she suggested that she put 1000 on the gift card and do the exchange with the gift card, then give me the change as cash, now one of the heels I took with the gift card she destroyed the same day after the transition is giving me problems , when I return it at Woolworths reeds mall the manager by the name of Gift refused to give me cash saying my transactions appears as a gift card transaction, now the decision that was taken at the store is affecting me where my original transacting was a debit card transaction, why must I be affected by the decision made at the store<br />?</p>