poor service at Woolworths Sandton City

<p>I feel in love with a womans boot and bought it in a size 5 which was to my disappointment, a big fit and i then called Woolworths head office on the 9th of June 2017 to ask which store i would be able to find my correct shoe size which would be one size smaller , a size 4, i got directed to Woolworths sandton City . My arrival at Woolworths Sadton City on the 10th of June 2017 i was unfortunate as I was told that the size i was searching for was not there anymore but i got reasured that an IBT or IBC (dont know its exact term ) would be created for me to have my shoe couried from a Woolworths store which has the shoe to Sadton City, I was led to believe that the rigt procedure has ben followed , i mean, i dont know how its supposed to be. The lady whom I unfortuanately dont remember her name, told me that i can expect its arrival in about 4 working days and latest in two weeks time from then. I then left the size 5 boots i had came to exchange and converted the value into my gift card. </p> <p>On the 17th of June 2017, i called with hopes of following up on my shoe, and when i called Woolworths Sandton City on the number ********** , the gentlemen who answered the phone very gladly told me that he does not know the extention to the womens shoe department in the store which he is working, to my suprise i asked what was then the solution, he asked me to hold on , and i held on until i got cut off. i then made my way to the store on the same Satuturday evening and spoke to two ladies (i dont remember their names) but i remember it was non of them who made the order, they checked on the system for me and told me that my *IBT had be made only on the 12 of June. I let that slide because again i was reassured that i will be contacted and so forth. I have numourouly been calling the store and just getting bad service really , to the point where i would call from a woolworths store closest to me to atleast get through to the womens department. and o Saturday the 8th of July, I called for the second time from Woolwoths Festival Mall and the lady i spoke to from sandton City said to me she will call me back as its a process that will take a while for her to check for me , i insisted on holding and she technically refused and told me she will call me in the next 5minutes. She didnt and i got called the followibng day, still to be told that it has not yet arrived. I am aware that the shoe was marked down for a week a two and thought maybe thats what delayed it, but i mean i dont understand why they would constantly wait on me to check on it. I am kind to all which i have been communicating to regarding this, i just dont kmow what to do now. Its been a full month. it doesnt make sense to me. I mean this is woolworths? even if its being sent all the way from Cape Town i fail to believe that a multi million store such as Woolworths woukld take this long.</p> <p>i have told every different woolworths emplooyee that i have been talking to regarding this just how disappointed i am really and it saddens me that i havnt thown fits or anything yet i still have to be the one to call and ask whats happening. </p>