Poor service at customer service Woolworths Clearwater mall

I went there to Woolworths Clearwater mall in Strubensvalley/Roodepoort for a new credit card as my old credit card had expired. It was around 3:40 a 4pm.The Lady who was assisting was sitting on the corner on the chair, I asked her to assist and i ddnt have my ID but my drivers License, the Lady told me she needs my ID book and I told her I didn’t have but had my ID and asked her if she can just continue with my License and I sure have my electronic copy as well, however she went on saying things like she don’t want to get fired because of me etc. She wasn’t friendly at all and I was somewhat dissatisfied as I expect better from Woolworths. I mean saying all of those things to a customer is embarrassing and belittling in front of other customers. Eventually When she put me on the line ,the call centre angent assisted me to order my card and told me where to collect with my original ID. I don’t understand why she put me through all that embarrassment and unnecessary chats instead of just assisting Me. Whether I’m getting a credit card or paying with cash I still must be treated respectfully like any other company please address this issue, poor service needs to stop .