Poor service and unskilled consultants

I made online order on The 17 October 2022, I cancelled order due to delivery date. My order was cancelled, amount R423 was already reversed from my card.

I called Woolworths and ask about refund, I was told it will be refunded. 7 days after I called and I was told they will refund in the next 7-9 days. It’s now 6 weeks of calling and hearing same story. I called again today, I was told wait for 9 days. How long will it take just to refund R423?

This is too much, 6 weeks and no refund on my side. What is it so difficult to refund.

This is totally unacceptable for big retail like Woolworths.

And their consultants are just full of lies