Poor service and unhelpful staff

I simply attempted to open a basic woolworths store card (account). It was recommended to do this online which I did. I submitted all information and got to a step where a OTP would be send to my cell phone to progress. This never happened and I conformed my cell number. I tried this 6 times and asked for the OTP to be resend. Then a telephone number appeared on the screen which I should call for a assistance which I did. The consultant on the other side said Eish my system is off line and hanging????? So where the f...... is that my problem. Woolworths is making to much money and ripping people off with their extravagant prices and poor service. They just lost 3 customers for life.