Poor service and understanding of the customer

Is it not sad when such a mighty company ( perception) has lost all concept of Customer Service. My wife has a card in her ****en nam which is linked to my Store Card. So I went to see them and handed over our marriage certificate and her ID and asked for new card. @ weks later I get an SMS to say the card is in store. She went to collect it and they would not give it to her as only I can collect it and give it to her. This treatment irks me when you treat the woman like a 2nd class citizen. You had all the proof. Surely her ID to prove it is her would suffice. So you don't need me any longer as a loyal WW customer for at least 50 years standing. Shame on you . Am I just a number in your system. Do you look at my record of spend and how I pay. Clearly you do not.