Poor Service and *****!!!

I ordered socks through their Grahamstown branch were I dealt with Sylvester. I went to check if they have arrived twice in that period, so after waiting for 2 weeks, I get there today (Saturday 30/04) to be told that they did arrive and he cannot find them. Obviously i'm taken aback, so I asked him if he wasn't meant to call me when immediately when they arrived. And to my surprise he tells a blatant lie, that he tried to call me three times and my phone was on voicemail. And when I asked him if I could speak to the manager about this he tells me that the manager is not around on the day, when I asked to speak to whoever is in charge he did not respond and proceeded to the till to do his own thing and pay his own bills I presume (if it seems am lying please view cameras between the times 9h30 and 11h00). Firstly I don't believe a store would open without a person of authority and secondly why is it that his call is the only one that went to voicemail. Pity I forgot to ask him where my number was because I believe he threw it away. Absolutely shocking service from Sylvester. Please could you take him for training on customer service and the principles of integrity and honesty