Poor service and lack of communication

I am extremely disappointed with the service I have received. I placed an order on November 30, 2024, which was supposed to be delivered by December 5th or 6th, but it still hasn't arrived. Since the day of purchase, I have received no communication from you, and I have no information about the courier company handling my order.

I have sent several emails and called your call center, where I was told the issue would be escalated and that someone from your support team would contact me by the end of the day. Unfortunately, I have not heard anything back.

What frustrates me even more is that the clothes I ordered are meant to be worn this Sunday, and now I have no idea when or if the order will even arrive. I’ve also tried reaching out via your Facebook page, but nothing has been done.

I am beyond frustrated and disappointed at this point, as I can't even track my order due to not knowing which courier company is handling it.