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xolelani S

1 reviews | Active since Apr 2010

25 Feb 2023, 11:13

Poor service and increased prices when you get to the till.

I visited the Canal Walk CT store on the 24 January 2023 at around 19:08. We were pointed to the school uniform section as we needed to get new school shoes. There was no one to assist us in that section, I walked around and spoke to a store assistance who said she was not assign to the section. She said she would bring the person assigned, after 10 minutes that person did not show up. We went through the items ourselves. Trusting the pricing on the shelf, when we got to the till the pricing was R100 more. Based on the service we had received I did not even bother to fight with the lady at the till. I feel ****** and disregarded as a client of woolworths. I am frequent shopper at woolworths, but the level of service received was appalling. To top this all off, this was escalated via social media and I was promised a call by the store and to date nothing has happened. I think woolworths only recognising certain customer and ignore others when they bring about poor level of service.

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