POOR SERVICE AND DELAY REFUNDS

I’m writing to raise a serious concern regarding my experience with Woolworths Centurion Mall’s online shopping service. I placed an order for 12 soft drinks, expecting delivery two weeks ago. Instead, I received a call informing me the items were out of stock and that I would be refunded R200. Since then, no refund has been issued and no one has followed up, despite multiple calls and a promise from the store manager to get back to me.

Every time I try to reach out, I’m met with silence or unhelpful responses. It’s frustrating that a major retailer can debit funds for products they don’t have, fail to communicate, and ignore refund obligations. This experience feels less like a delay and more like a deliberate failure in customer care. For anyone considering Woolworths online, I strongly advise caution.