Poor service and bad planning

I popped into Woolworths at 4:30 pm today to grab a jaken and vests all of which took me 5 min to do, to get to the tills and note that there is a very long queue with only 2 tills open at month end in peak time.

I asked the ladies if possible to open more tills please and she rudely explained they do return as well I can go to the other paypoint. I then asked someone to keep my space and I went to look how the queue on the other side looked and there was also a long queue of at least 15 people so I returned to my original spot. We stood in the queue till 4pm. this is totally unacceptable and I found the arrogance of the staff very bad.