Poor service and back and forth requesting documents

Really getting annoyed with Woolworths and the level of customer service they provide. Firstly I requested the process for updating my personal details in order to re-issue my credit card that was incorrectly issued. They requested I only send my new ID and marriage certificate. Then they requested a copy of my ID card back and front. I waited another day, after which another person now requested my divorce court order. Every day there is some new documents requested, a new person dealing with the query and it's delaying the whole process. It is now day 3 and nothing is resolved/finalised yet. Couldn't they just send me a list of documents from the word go?