Poor service

Hi Woolworths.

I bought a fr fq lamb pack in Feb during my normal grocery haul as usual the items gets packed into my freezer for whenever I need to use it .

I took out the meat pack last night. this morning I wanted to pre pack the meat and was shocked to find it smelling I immediately contacted cx services spoke to Janine who advised I had to take the pack back to the store I advised no I won't do that why can't they collect the item its not my problem to walk into a store with off item I mean really it's a real inconvenience to the cx for one my planned meal has been canceled and now I must walk into a store with smelling meat all eyes on me is this what Woolworths call good cx service ?