Poor service

I have an account with WOOLWORTHS ( store card) I paid my account via eft on 29 February 2024 in March I was informed that my account is on arrears, I went to Woolworth in midlands maal to enquire and the requested proof of payment they told me that my payments was missalocated they assisted me to email that proof of payments, but todate my paiment was not allocated to my account, evertime I goe there I'm not assisted and this is affecting my credit profile. Please if you can assist me

Thank you SC Sibiya