Poor service

My dash order was not delivered, I requested a refund that was supposed to take 3 to 5 days. After 5 days I again called, I was then told the credit will be processed and take 3 to 5 days. That tells me Woolworths sits with the money for 10 days not bad business. Wooleorths get with the times, modern technology should do refunds immediately, same as when you take money for orders placed. When I placed a review in response to your mail I was told my comment is not in line with your policies. Is that how you shield your companies poor service from bad reviews shocking to say the least.