Poor service

My temporary card has expired and I am at mall of the south to get a card. Can you believe that Woolworths financial services has no one to assist. Apparently there is one lady with access by the name of Dimakatso who went out. They can't even reach her as she does not answer the phone. They don't even know how long she will take and I was asked if I will wait for her. I am at the queue and explaining to cashier by the name of Jabu he told me that is nonsense he is going to find her. I am impressed with his service unfortunately he could not get her. I can't believe that I am getting this service at Woolworths. Ended up paying using cash.