Poor service

I placed an online order which I requested be delivered at Woolworths Mall of Africa since I was not in Gauteng to receive the order. Next thing on I see on the order tracking that I was not available and reachable but, no one even tried to call me. I then contacted the customer service which made matters worse as the agent only discussed problems with me and not solutions. This was Sunday. I haven't heard from anyone regarding the delivery of my order. Can someone from Woolworths assist me or cancel this order.