Poor service

On the 27/10/2021 I was at your Jabulani branch and bought sandals for my children and the total of the transaction came up to R374.99.At a later stage when I wanted to dress one of my sons with the sandals I had bought it's when I realized that there was only one sandals in the bag and we searched for the other and couldn't find it. I then went back to your branch and explained my problem that's when they took my till slip and went to check the footage of what transpired during the transaction at the till point,after waiting for some time the "TEXTILE MANAGER"( PASIKA MAGWAZA ) told me with an attitude that both sandals were put into the bag and there is nothing they can do because the cashier had put both sandals in the plastic. I am left with one sandal which I cannot dress my son with because that will be totally absurd as I am sure you the person reading this message can imagine, I am an account holder with you guys and purchase groceries on that same store account monthly but today I was treated as a ***** and ********* trying to rob you guys of a sandal that cost a mere R119.00 which is a drop in the ocean compared to how much I spend on a monthly basis at the very same branch. I am still shocked that no effort was taken to try and offer another solution like an exchange for a different sandal. Your slogan says "THE DIFFERENCE" and I expected that different service of a high standard but it was it was very poor and I am honestly hurt and saddened by this because I am a loyal customer of your brand and always put WOOLWORTHS in a positive light to my friends and family but after being treated the way I was treated today all of that has gone out the window.

Regards Thapedi