Poor service

I called their financial services to unblock my card & they gave a reference number & said it should be done very soon. Then last week Friday I went Mall of the South they tried to help me, they called their financial services then the consultant on the phone spoke to me & said it’s done. But still I cannot buy online with my card!!!! Then someone sent me an email asking if it’s sorted… I responded to say no it’s not done however to date I haven’t received any feedback from her. I sent an email to their queries department on the 29 August 2023…. No response from them as well