Poor Service

Poor poor poor customer service from your customer service department, I spoke to two woolworths employees (Lauren & Anet) from that department with regards to a payment and both didn't want to assist. I made a payment on behalf of my father via the absa banking app and we immediately emailed the proof of payment on the 29th of March and again on the 2nd of April yet the payment is still not allocated, we even received a response from the *** confirming proof of payment was received and payment will be allocated yet that hasn't happened and my father is being harassed by your collections department despite not owing. This is ridiculous and poor service at best, never experienced such incompetence.... On behalf of Mathintane Klaas Themba