Poor Service

I app**** for a Woolworths card in January 2015. This account was approved and I was contacted to say that all is well and that I will received my card in 3 weeks. I was also told that I could go to the nearest Woolies branch and get a tempurary card. I went to the Brooklyn branch with my passport.<br> At arrival I told the ladies there that my green ID book has been lost and that I only have my passport. They refused to help me. I wanted to speak to the manager, but he was not available. I phoned the head office from there and the finance department told me they cant help me either. I left it there and waited for the card.<br> After 3-4weeks I still have not received my card so I mailed them all the details. Also again explaining to them that I dont have a green ID, just my passport.<br> I received a call from the finance department again to say that they will no sent my card to the Kolonade Mall Branch as this is close to where I live. The lady said anything between 7 - 10 days. This was now in March before the public holiday in March.<br> I went there 10 days later. No card. The lady said they would call. Its end April, NO CARD! Mailed a week ago. No feedback or reply mail from them.