Poor service

<p>I placed an online food order yesterday whilst on holiday only to discover that no delivery took place. After calling woolworths I was told that a technical error occurred and that the shop was unable to fill the order. The helpline advisor told me that I should just reorder. I find it shocking that I was not notified of the error and that woolworths cannot even be bothered to offer me a free delivery on my next or despite the huge inconvenience caused. I'm supposedly a vip customer, how do other customers get treated?</p>