Poor service

<p>Had a fight with the financial department since Feb 2017 , received sms that i can increase my loan , but only to be told that i have a credit card outstanding, my question was how did i received an increase a year ago , had to phone the lawyers myself .</p> <p>The credit card was paid up in 2011 received a mail from Diane Chetty from MFP on the 22 February 2017 whereby she advise that the letter was not send to Woolworths financial to update , below mail was my reply to her :</p> <p> </p> <p>From: Adriaan Steffens ********** <br /> Sent: 22 February 2017 03:48 PM<br /> To: Diane Chetty ********** /> Cc: Jay ********** /> Subject: RE: SETTLED LETTER<br /> Importance: High</p> <p> </p> <p>Hi Diane</p> <p> </p> <p>Thank you very much for your speedy assistance , but need to know the following :</p> <p>· The letter do not state that this account was settled in March 2011</p> <p>· Why only now it is send to Woolworths to update my ITC record</p> <p>Regards</p> <p> </p> <p>JUST NOT HAPPY WITH THIS , PHONED THIS MORNING HAD THE SAME EXCUSSES AND RECEIVED A INCRESE AS FROM THE 1 MARCH WICH WAS ALLSO QUESTIONED</p> <p> </p> <p>AL STEFFENS</p> <p> ********** 251</p> <p> </p>