Poor service

I am extremely disappointed , I can’t believe I received such a service from Woolworths. I purchased 2 items of which I paid for premium delivery ( They promised delivery within 24 hours ) I still have not received my delivery I called the online call centre and spoke to Joshua and Zakiya who promised the matter would be resolved but still nothing. Zakiya promised to call me back to Provide me with updates but she didn’t live up to her promise There is a reason I chose the fast delivery option If I knew this was going to happen I would have went to the store, Extremely disappointing