Poor service

I have been with woolworths for almost more then 7 to 8 years . But never felt so disappointed ever. Since I have ordered twice store cards the quality of f the cards it's so bad that it doesn't last. Bi was then advised that I can use a virtual card then I must just show my ID which work perfectly for me. After attempting to use virtual card it didn't work I was send to customer service got to customers service just to be told to go to financial services. This is now at tygervalley. No empathy at all. Sending me from pillar to post. Then lady at finance told me the card only works for 30 days. I need to order new card. I told her I have been using this card for more then 3 months with no problems. She said well you can be lucky it didn't decline. That why I just left decided the time has come to close this account. What happen about putting yourself in the customer shoes. And listen to the customer frustration at that moment. I had to leave my groceries very embarrassing