poor service

It's not with great pleasure to be writing this complain about a so called big retail company such a woollies went to clear water on the 02.04.2016 and when my mother got to the counter to pay they made her go back to look f a shoe dat has a prise tag and it's not my mother job as per why your shoes font have tags then my mother got home only to find that she took wrong sizes,went to maponya mall for exchange got a very useless cashier simphiwe who she gave me long and stupid processes of exchanges when her PPC came I told her that I want my mother shoes to be at maponya by Wednesday and her manager phephi without trying anything she gave me attitude and very appalling service never been treated like I'm not paying customer like dis she hasn't called me to give feedback nor update me and I told both paballo and her manager phephi that my mother needs the shoes by Wednesday as she is going somewhere I guess those words were not to serious for her hence she is taking me like I'm nothing I wonder if wolves treat all customers like dis or maybe I'm not worth buying from wolllies. Does phephi understand that my mother has a feet problem hence when she travels we get her shoes