Poor service

In April 2022, I decided to purchase two pots from Woolworths (Houtbay). I unfortunately did not keep a receipt for these pots as I did not anticipate any issues but I realized a few days after, that the one jan braai pot I purchased got rust whenever it was washed. I reported this to the *** (on the 13/04 - ***-***) and I was advised to take the pot back to the store. I returned the pot on the 28/04 to the Houtbay store. I was then advised by one of the managers that they will get back to me. I called and emailed several time and every time, I am told that someone willl call me back or email me back. It is now June and this is still not resolved. Considering how much I valued Woolworths as a brand, I had high expectations when coming to service delivery. I am very disappointed that this is still not resolved and EVERYTIME, I have to be the one to follow-up on the matter