Poor service

Woolworths is the worst company to deal with. I have been calling since friday for a settlement letter on 2 of my accounts and nobody can assist me. When you speak to one person they refer you to someone else who then drops the call and you have to call back 5 times thereafter and still they cant help you. Today is Wednesday already and my request was put through Friday but there is no record of it so they only logging the request today. they said i will have the letters before close of business today and its 5oclock now and I called again and its still not done. i dont ever want to deal with this company again so i hope i receive this urgently so i can close my accounts because there is no custoomer service